Billing FAQs

Here, we cover FAQ our customers have about Fami360 billing.

1. Does my Fami360 subscription get renewed automatically?

Yes, your Fami360 subscription gets renewed automatically after the billing period is up. Of course, you are free to cancel your Fami360 subscription at any time. Additionally, you can purchase a longer-term subscription.

2. Is my credit card information safe on your website?

Yes, it's as safe as it can be. We implement the same security measures other online merchants do. We also don't share your payment information with anyone.

3. What payment methods does Fami360 support?

Fami360 supports major credit cards like Visa, MasterCard, American Express, and Diner's Club. You can also use PayPal, Giropay, and JCB. In some cases, we also accept purchase, fax orders, and vendor-to-vendor requests.

Note that the payment methods available to you will be based on your present location.

4. What's the procedure after I buy a Fami360 subscription?

After you buy Fami360, we send you an order confirmation in your inbox. This usually happens instantly. If you don't get it, please check your spam folder.

Next, we send you a Welcome email. This email has instructions on how you can set up Fami360 to your child's device and information on how to log in to the control panel afterward. Also included is a link to the Fami360 control panel.

5. I didn't get an email with setup instructions after I purchased your software. What do I do?

Please wait for a few minutes. There could be a problem with a server.

If you don't get either an order confirmation or an email with setup instructions from us within 24 hours, please get in touch with customer care.

6. I want a refund. Where do I apply?

You can reach out to our customer care team directly with your request.

Still have billing-related queries? Contact us directly for assistance.